Wholesale Inquiry
Customize and Wholesale
How to measure and select the length
Questions&Answer
Q:If I need a large/small wig cap.how do I make order please?
A:you can leave a remark when place order as larger cap/small cap. (normally we ship the medium cap head circumference is 22-22.5inch,Small cap is 21.5 inch,big cap is 23-23.5inch )
Q:Can you sew in a adjustable elastic band on my wig directly please?
A:every of our wig order have a adjustable elastic band.
Q:Why Did My Payment Fail?
A:Maybe incorrect cvv security code or exceeding cc limits you can try to payment with paypal or ask service to send you the paypal invoice
Q:Why my klarna payment failed?
A:if payment failed .can try with full payment in paypal or card.
Q:I already ordered ,but need change my address,what can I do please?
A:please contact our service if need to change address before package ship out .we can adjust the address .
Q:How To Track Your Order?
A:The tracking number and tracking information normally update to your email after ship out ,and you can also logo in your website account to check the tracking details
Q:Is It 100% Human Hair ?
A:Yes,100% human hair.can be dyed and curled, durable and last long
Q:How Long Did You Receive Your Refund?
A: It took 0-2 business days
Contact us
Pre-Sale Service
- Honest products description--- We answer all the questions honestly with patience.
- 24 hours online--- We will reply you within 24 hours, save more time for your order.
- Quick massages reply--- We check emails and massages within 2 hours,answer questions ASAP.
- Considerate packages tracking service--- We will send your tracking number as soon as we ship the hair out
- Service guidance--- If you have any problems about the hair, contact us at first time.
- Timely and effective response--- We will try our best to help you solve your problems.
- Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.
- Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.
After you receive the goods, we strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully
Lidemei Hair Factory Team will always focus on customer experience, properly handle service issues during use.
Customer Service Support :
E-mail: lidemeihairservice@gmail.com
Live Chat (Recommend):
Service Time：5am-5pm (PST Time)
During service time, you can click the floating icon in the bottom right corner of the page for live chat
Wholesale Inquiry:
E-mail: lidemeihairservice@gmail.com